Job Description

• Assists users through Phone, Chat, Email or tickets raised via Portal following proper Incident Management processes and procedures.

• Log, validate and diagnose user issues, on the full range of products and applications used.

• Provide user with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group.

• Escalation and management of interactions to agreed service levels.

• Being responsive to clients whilst following the principles and procedures of the quality management system.

• Demonstrate excellent customer service in all user interactions.

• Contribute to continuous improvement of the service.

• Meet Balance Scorecard targets set in the project/s assigned.


• Graduate of any Bachelor’s/equivalent degree or with at least 2 year’s relevant working experience.

• Must have at least 2-3 years’ experience in IT Management and High availability concepts and 24*7 Operations Management.

• Must have performed primary support role for small to large customers, with one or more service or technology area.

• Experience in providing support to customers using incident, requests, problem and change management.

• Acts with urgency and responds well to issues

• Ability to communicate complex technical context

• Excellent customer service, telephone, oral and written skills

• Good written and oral language proficiency based on the required support (market or country)

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.



Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


View All

Learn more about Accenture

Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All