Operations Management
Manila
JOB NO. 11363
Job Description
- Provide complex case management technical support
- Management of claim intake and customer ser vice center
- Oversee incoming problems/complaints and respond to employer and employee questions
- Oversee quality control and audit functions within the claim department
- Provides support to all litigation processes that may occur during the course of claims management
- Work hand in hand with Claims Operations Managers in making independent decisions, which have major day-to-day impact in the area of responsibility.
- Management of claim intake and customer ser vice center
- Oversee incoming problems/complaints and respond to employer and employee questions
- Oversee quality control and audit functions within the claim department
- Provides support to all litigation processes that may occur during the course of claims management
- Work hand in hand with Claims Operations Managers in making independent decisions, which have major day-to-day impact in the area of responsibility.
Qualifications
• Bachelor’s degree holder
• Must have at least 12 years overall experience in BPO Operations
• Must have at least 5 years of experience in managerial role
• Strong written and verbal communication in Mandarin and English languages
• Must have strong contact center background
• Must have an experience in handling multiple stakeholders
• Strong interpersonal and Communication skills with all levels of employees and clients
• Innovate / Disruptive and can motivate employees effectively
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
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