Job Description

     • Work on Escalated Incidents and Complex Service Requests Perform Maintenance Activities /Testing when required Fix Solution Alarms/Events when required
     • Perform required Activities associated for Problem Tickets Prepare Change Documentations Attend CAB and Present CR and get Approvals complete Mandatory Compliance Trainings Documentation Update Maintenance CMDB
     • Monthly Audit License Usage Validation and Reporting Application Availability reporting
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     - Bachelors Degree in Computer Science, Information Technology or other relevant fields
     - Experience in Nuance Inter voice
     - Strong Design development concepts and Expertise on Development and Deployment of IVR Call Flows in Intervoice
     - Hands on Experience, expertise on Developing and Deployment of Speech Grammars
     - Hands on Experience, expertise on Installation, Configuration, Troubleshooting of Nuance ASR and TTS Solutions

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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