Position will require candidate to write technical support emails in response to developers questions about how to develop applications for smart devices. Some of these questions will be about basic procedure, some will be more technical about interacting with our API. The position will also require judgement about when to escalate developer queries to the next level of support.
3-5 years experience in a tech support, support engineering, or development role preferred
Knowledge of Android OS and Mac OS desired
For Front end, knows speed optimization, script concatenation and minification. Experience in implementing responsive design.
Knows the functions of other tools
like GIT either by GUI interface or using CLI
or Sonarqube, Cobertura for code quality tools and test coverage, etc
Knows test framework or automation testing
knows how to interpret the functional design to really understand the read between the lines vs literally following it.
Great attention to detail and quality
Excellent soft skills and customer service skills are a must
A team player with a positive attitude and people skills
Must be able to context switch and manage multiple partners in parallel across various implementation stages
Experience in analyses, troubleshooting, problem solving and project management
Good command of basic internet and database technologies
N2, N3 in JLPT
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