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IT Service Desk Manager

Job Location: Manila

Job Number: 10873

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- Job description

• Meeting with client representatives to request and receive information and giving advice on engagement matters.
     • Planning, estimating, managing, and delivering one or more projects within a program to realize maximum benefit for a client with minimized risk.
     • Assisting in creating the direction, priorities, scope and plan for one or more projects to realize maximum benefit for a client.
     • Managing the design and implementation of analyses that will identify requirements related to people, processes and technology
     • Identifying, analyzing, mitigating, and proactively responding to project, financial and operational risks, both real and anticipated.
     • Sustaining an environment that facilitates high performance and motivating individuals to work collaboratively as a team in order to achieve project/team goals to realize value for a client.
     • Tracking and reporting on key solution delivery metrics for one or more projects.
     • Creating and fostering an environment that facilitates high performance and motivates individuals to work collaboratively as a team; inspiring individuals on team to contribute their best efforts
- Bachelors Degree in Computer Science, Information Technology or other relevant field
    
     - At least 6 years relevant experience
    
     - Experience in managing an IT Service
    
     - Required experience in IT Service Desk Management
    
     - Experience in managing large teams
    
     - Desire to work in an information systems environment
    
     - Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals and realize value
    
     - Ability to contribute to the creation of an environment that motivates individuals to work collaboratively as a tea

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