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Verint & Symon Specialist

Job Location: Manila

Job Number: 10741


- Job description

     • Work on Escalated Incidents and Complex Service Requests
     • Perform Maintenance Activities /Testing and/or Fix Solution Alarms/Events when required
     • Perform required Activities associated to Problem Tickets
     • Prepare Change Documentations
     • Attend CAB and Present CR and get Approvals
     • CMDB - Monthly Audit
     • License Usage Validation and Reporting
     • Application Availability reporting
     • Support BCP and DRP
     • Monthly OS Servers Utilization/ Performance - Validation/assessment
     • Design and Documentation Review on SR/CR's
a. Degree in Computer Science, Computer Engineer or other related courses
     b. Expertise on Design, Deployment, Configuration ,upgradation , Troubleshooting of Verint Witness Solutions and Symon Wallboard Solutions
     c. Hands on experience on Administration of Verint Witness and Symon Modules
     d. Extensive experience on development, configuration and troubleshooting of Symon Wallboard Messages
     e. Expertise on Integration of Verint and Symon with other Contact Centre Solutions

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