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Messaging & Collaboration Engineer

Job Location: Manila

Job Number: 10703


- Job description

• Support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements
     • Manage the lifecycle of all additions, modifications or removals of anything that may pose an impact to production environments/services
     • Routine, scheduled checks of production environments (e.g.: quarterly)
     • Manage the underlying causes of one or more incidents; i.e., Root Cause Analysis and remediation.
     • Transition Planning & Support such as taking client environments/services from deployment to a production/managed state.
     • Involved in incident and Service Request as needed
1. Degree in Information Technology, Computer Engineering or a related discipline
     2. Minimum of 2 years experience
     3. Experience in Level 2 support for Exchange 2010 or 2013, Lync or Skype for Business, Windows Server Administration and Office 0365
     4. Excellent verbal and written communication skills

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