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Technical Support Representative - Service Desk

Job Location: Ilocos

Job Number: 10651

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- Job description


     - Providing first level of support for customer and system incidents and requests using basic technical and service knowledge
     - Assuming initial ownership for the coordination, investigation and documentation of customer and system incidents
     - Performing initial level of diagnosis of problems and incidents and resolving them when appropriate
     - Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services
     - Ensuring proper documentation for all problems, incidents and requests
     - Following up on incidents to ensure customer satisfaction
     - Monitoring issues until they are closed
     - Demonstrating a good understanding of the customer’s business needs and applying them to the management of system events & incidents
     - Executing test plans or scripts
     - Developing and maintaining an understanding of customer Service Level Agreements
- Graduate of any 4-year course
     - Good oral and written communications skills
     - Ability to work as a team member
     - Ability to work creatively and analytically in a problem solving environment
     - Desire to work in an information systems environment

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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