Windows Desktop Engineer
Ilocos
JOB NO. 10631
Job Description
• Troubleshoot assigned incidents and provide resolution based on agreed OLA targets
• Troubleshoot functions involving: Firewall/VPN, LAN/WAN, File & Print, Backup & Storage, Database and other Communication and Server Infrastructure-related services
• Responsible for processing service requests related to Communications and Server Infrastructures based on agreed targets
• Responsible for providing timely and accurate update and information on assigned incidents and service requests
• Timely escalation of incidents which cannot be resolved on time or would need vendor/third party support
• Work closely with service providers to resolve service outages and/or in provisioning new services and carry out equipment acceptance testing and system integration testing
• Perform installations, upgrades, preventive maintenance, back-up, monitoring, access administration and other Communication and Server Infrastructure-related tasks
• Maintain data integrity and ensure the security of Communication and Server Infrastructure technologies in accordance with standards and best practices
• Troubleshoot functions involving: Firewall/VPN, LAN/WAN, File & Print, Backup & Storage, Database and other Communication and Server Infrastructure-related services
• Responsible for processing service requests related to Communications and Server Infrastructures based on agreed targets
• Responsible for providing timely and accurate update and information on assigned incidents and service requests
• Timely escalation of incidents which cannot be resolved on time or would need vendor/third party support
• Work closely with service providers to resolve service outages and/or in provisioning new services and carry out equipment acceptance testing and system integration testing
• Perform installations, upgrades, preventive maintenance, back-up, monitoring, access administration and other Communication and Server Infrastructure-related tasks
• Maintain data integrity and ensure the security of Communication and Server Infrastructure technologies in accordance with standards and best practices
Show more
Qualifications
a. Degree in Computer Science, Computer Engineer or other related courses
b. Minimum of 2 years IT related experience
c. Basic to Intermediate skills in Server, Network, Voice administration, operations and maintenance troubleshooting
d. Experience in PC hardware troubleshooting
e. Must have good command of English and effective presentation skills.
f. Knowledgeable of ISO 20000, ISO 27001, ISO 22301, CMMi for Services
g. Background in Service Support, Service Delivery, IT Service Management, IT Operations.
h. Industry certifications will be an advantage but not required.
i. Comptia Aplus certified is preferred
b. Minimum of 2 years IT related experience
c. Basic to Intermediate skills in Server, Network, Voice administration, operations and maintenance troubleshooting
d. Experience in PC hardware troubleshooting
e. Must have good command of English and effective presentation skills.
f. Knowledgeable of ISO 20000, ISO 27001, ISO 22301, CMMi for Services
g. Background in Service Support, Service Delivery, IT Service Management, IT Operations.
h. Industry certifications will be an advantage but not required.
i. Comptia Aplus certified is preferred
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
Related Jobs
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Training and Development
Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.
LEARN MORE
Work Environment
Be your best every day in a work environment that helps drive innovation in everything you do.
LEARN MORE
View All
Learn more about Accenture
Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.
View All
Stay connected
Join Our Team
Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.
Keep Up to Date
Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.
Job Alert Emails
Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.
View All