First or Second level support for Office software and hardware incident and service requests
First level support for all IT related concerns
First level support for incidents and service requests related to application
Handling IT incidents and requests received via telephone, email or portal tickets
Incident logging and managing/prioritizing workload
ID Administration for password reset, account unlock
Strong technical background
Good knowledge of Windows 7 Operating System and Microsoft Office 2010 or O365 applications
Ability to resolve PC and Printer connectivity issues
Knowledge of hardware configuration
Knowledge of user account administration
Knowledge of network infrastructures
Experience in a critical real-time production environment
Excellent communication skills
Experience in an end user based environment
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
Self motivated and ability to work on own initiative in a high pressure environment
Willing to work variable shifts including evenings,weekends and public holidays
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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