Job Description

As a part of the IT Service Desk Team, you will be responsible for delivering support to users. The target is to record and resolve incidents during the initial contact with the End User for incident types where the Service Desk can reasonably be expected to resolve the end user issue without escalating to other Support Groups for resolution. Those unresolved incidents that cannot be resolved at level 1, should be passed to 2nd level support team after investigation.
    
     First or Second level support for Office software and hardware incident and service requests
     First level support for all IT related concerns
     First level support for incidents and service requests related to application
     Handling IT incidents and requests received via telephone, email or portal tickets
     Incident logging and managing/prioritizing workload
     ID Administration for password reset, account unlock
    
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Qualifications

Calls and Web tickets handling Experience in Call Center environment
     Strong technical background
     Good knowledge of Windows 7 Operating System and Microsoft Office 2010 or O365 applications
     Ability to resolve PC and Printer connectivity issues
     Knowledge of hardware configuration
     Knowledge of user account administration
     Knowledge of network infrastructures
     Experience in a critical real-time production environment
     Excellent communication skills
     Experience in an end user based environment
     Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
     Self motivated and ability to work on own initiative in a high pressure environment
     Willing to work variable shifts including evenings,weekends and public holidays
    

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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