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Service Delivery Management

Job Location: Manila

Job Number: 10324


- Job description

• Responsible for the following Service Delivery for particular client/clients
     • Point of Contact for Channel, Client and other stakeholders
     • Client Facing interaction and Client deliverables
     • Service Reviews & Action items
     • Client specific processes and communication internally with Ops
     • DMSC & other internal reviews
     • Ensure backup for self and Client Technology lead availability & coverage
     • Change Management process and communication (internal and external)
     • Maintain updated issue/risk log and review with senior leadership
     • Continuous Improvement initiative for the client
     • Responsible for account financials and cost management
- Degree in Information Technology, Computer Science or other relevant fields
     - At least 3 years experience in client facing
     - With knowledge and experience with SharePoint infrastructure
     - ITIL Certification
     Required Skill
     - Messaging Management
     - Service Management

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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