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Service Delivery Management

Job Location: Manila

Job Number: 10324


- Job description

• Responsible for the following Service Delivery for particular client/clients
     • Point of Contact for Channel, Client and other stakeholders
     • Client Facing interaction and Client deliverables
     • Service Reviews & Action items
     • Client specific processes and communication internally with Ops
     • DMSC & other internal reviews
     • Ensure backup for self and Client Technology lead availability & coverage
     • Change Management process and communication (internal and external)
     • Maintain updated issue/risk log and review with senior leadership
     • Continuous Improvement initiative for the client
     • Responsible for account financials and cost management
- Degree in Information Technology, Computer Science or other relevant fields
     - At least 3 years experience in client facing
     - With knowledge and experience with SharePoint infrastructure
     - ITIL Certification
     Required Skill
     - Messaging Management
     - Service Management

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