Job Description

Responsible for responding to customer inquiries about password retrieval, account activation and email restoration via phone support.
    
     Work with a Technical Team virtually (via chat) to ensure that the customer is able to provide the required information for their accounts to be recovered.
    
     Provide walkthroughs to customers on how to create new accounts or reactivate their old accounts, based on the outcome of the call.
    
     Follow approved client s workflows in responding to customer inquires.

Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More

Qualifications

Provide customer and technical support to customers through inbound phone, chat and email requests.
    
     Independently identify, troubleshoot, document, categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures.
    
     Learn new changes in the process quickly.
    
     Communicate bug fixes and new product enhancements to customers.
    
     Ensure excellent customer satisfaction.
    
     Manage an individual ticket queue.
    
     Ability to follow the direction of management and receive coaching and provide customer feedback.
    
     Perform all other tasks as assigned with minimum errors.
     With good communications skill.
    
     Candidates that are 2nd year college undergraduate with one year call center experience are welcome to apply.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

LEARN MORE

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

View All

Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All