BPO Planning Build out and Transition
Cebu
JOB NO. 1007
Job Description
•Service Management – Oversee the execution of the Clients Service Management Governance including monitoring and reporting on the Service Level Agreements (SLA’s), Operating Level Agreement (OLA) and Underpinning Contracts (UC’s) for the Client Services
•Financial Management – Coordinate Financial Management Governance & Reporting with the Financial billing team: including Profit & Loss (P&L), Operating Cost, Net Present Value (NPV) and other required financial health indicators
•Service Delivery – Govern the Project Management Delivery for all Client Services including Project Initiation, Execution, Pipeline Past Due and Performance Management Reporting & Analysis (PMRA)
•Service Portfolio Management – Support the evolution of the Clients Service Portfolio to deliver growth through the pro-active management of the Client’s IT Services Demand
•Service Transition – Own the accountability for ensuring all Client Services are delivered to the agreed requirements of the Client, within the bounds of the Clients Contract and to the expected level of time, quality and cost
•Continual Service Improvements (CSI) – Implement the Continuous Service Improvement Strategy to ensure the sustainable delivery of the Client Service Level Agreements, through the delivery of the Continual Service Improvement Plan
•Financial Management – Coordinate Financial Management Governance & Reporting with the Financial billing team: including Profit & Loss (P&L), Operating Cost, Net Present Value (NPV) and other required financial health indicators
•Service Delivery – Govern the Project Management Delivery for all Client Services including Project Initiation, Execution, Pipeline Past Due and Performance Management Reporting & Analysis (PMRA)
•Service Portfolio Management – Support the evolution of the Clients Service Portfolio to deliver growth through the pro-active management of the Client’s IT Services Demand
•Service Transition – Own the accountability for ensuring all Client Services are delivered to the agreed requirements of the Client, within the bounds of the Clients Contract and to the expected level of time, quality and cost
•Continual Service Improvements (CSI) – Implement the Continuous Service Improvement Strategy to ensure the sustainable delivery of the Client Service Level Agreements, through the delivery of the Continual Service Improvement Plan
Qualifications
•Bachelor's degree holder
•Must have at least 3 years of experience in Program and Project Management
•Broad market knowledge of IT Services, Telecommunications or Security Technologies
•Specialist knowledge of key IT products and services: SDN/NFV, WAN, W-LAN/LAN Internet, UCC, Cloud, Hostings, or Security Services is an advantage
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
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