- High school diploma, or, GED equivalent
- A minimum of 2 years of work experience in a customer service environment
- A minimum of 1 year of coaching or supervisory experience
- Fluent in the English language
- Fluent in the speaking and writing of the Spanish or Brazilian Portuguese language
- Bachelor’s Degree is preferred
- A minimum of 1 year of work experience in a quality assurance operations environment
- A minimum of 1 year of work experience in a training capacity
- A minimum of 1 year of work experience in team management responsibilities
- Experienced at using search engines to find information on the internet; familiar with using social media products
- Experience with MS Office for updating progress
Professional Skill Requirements:
- Excellent time management skills, ability to work independently, and attention to detail is essential to ensure the quality of work execution
- Excellent interpersonal, written, and communication skills
- Motivated, takes initiative, high energy
- Good problem solving abilities
- Demonstrated consistent high performance while achieving quality scores and metrics
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.