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Customer Migration Associate

Job Location: TN - Knoxville

Regional Description: Southeast

Job Number: 00627706

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


The Customer Migration Associate will be responsible for research across client systems to identify possible customer contacts for a migration location.

 
Responsibilities:
  • Analyze external information sources as well as cross reference client system data to make contact determination
  • Work with decision makers to inform them of the migration effort and obtain agreement to schedule dates for site survey, equipment installation, customer access migration
  • Coordinate with client network organization, vendors, and customer to drive successful migrations

Basic Qualifications:   

·         Minimum of a High School Diploma or GED  

·         Minimum of 1 year of customer service experience

 
Preferred Qualifications:

·         Excellent English communication skills written and verbal   

·         Basic telecom industry knowledge   

·         Basic PC MS Office application knowledge   

·         Prefer 6 months experience in telecom; accepting finance or tech industry experience

 
Professional Skills:

·         Eagerness to contribute in a team-oriented environment   

·         Ability to work creatively and analytically in a problem-solving environment   

·         Desire to work in an information systems environment   

·         Good communication (written and oral) and interpersonal skills


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

 
Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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