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Quality Assurance Analyst- Bilingual Spanish

Job Location: TX - Austin

Regional Description: Southwest

Job Number: 00626294

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 
Performance, Risk and Quality professionals ensure high performance is delivered for Accenture and our clients through performance optimization and continuous improvement, quality and risk management.
 
Job Description:
The responsibility of the Quality Analyst is to perform and conduct quality review on items processed by analysts in accordance to the sampling population agreed between the client and Accenture. The Quality Analysts are empowered to provide immediate feedback to analysts that have error trends or have been incurring errors above the normal range.
 
Responsibilities
• Review quality samples agreed upon by the client and Accenture within specified TAT
• Ensure high level of compliance on Audit of Audit scores 
• Perform analysis on quality trends and flag quality-related risks to the project leadership
• Ability to conduct coaching sessions to ensure process consistency and reduce error disputes. 
• Provide feedback to analysts to follow approved guidelines, procedures, processes in a consistent way.
• Reporting duties and special projects will be assigned to quality specialists at a higher career level
Basic Qualifications 
  • 1 year of supervisory experience
  • 2 years of experience in a customer service role
  • Bilingual in Spanish
Preferred Qualifications 
  • Bachelor’s degree
  • Experience in Quality Assurance
 
Professional Skills Requirements
  • Ability to identify operational opportunities for improvement
  • Excellent communication and interpersonal skills
  • Strong organizational and administrative skills
  • Ability to operate within a team environment
  • Ability to use appropriate mannerisms/behavior when interacting with client groups and/or end-users
All of our professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.
 
 

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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