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Supply Chain Operations Lead

Job Location: TX - San Antonio

Regional Description: Southwest

Job Number: 00588839


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
The Service Delivery Operations Manager agrees on deliverables, budget, schedule, dependencies, service levels, operating metrics and scope for a Client Service Delivery Team. They assign resources and is ultimately accountable to ensure extended team creates deliverables on budget, on schedule and with the appropriate quality. It requires interfacing with Contract Service Management Leads, Project Managers and the Client Service Delivery Team.
Key responsibilities 
  • Assign team resources to work communicating allocated budget, schedule, macro approach and deliverables
  • Identify and manage issues and risks and act as an escalation point within the team   Validate appropriate contributors have participated in the creation review of each team deliverable according to standard methods and or processes
  • Drive methods adoption and act as an expert in how to cost effectively deliver the Client Service Team s Service Delivery Team s process and or project requirements and deliverables
  • Monitor and analyze client and customer satisfaction through available escalation complaint tools and survey results and ensure improvement initiatives are driven by client expectations and requirements
  • Identify and implement productivity improvements ensuring adherence to appropriate project gating and business case approval requirements
  • Responsible for ensuring financial viability of suppliers, with deepest focus on critical suppliers. This includes the development and management of a global supplier financial viability assessment process and associated training to align with Global Procurement Sustainability and Corporate Treasury requirements Work with DCN to flag critical suppliers, ensuring supplier financial reporting is received and schedule ongoing reviews with Corporate Treasury   Develop and mentor people, act as a career counselor and create a high performing organization  foster relationships, resolve conflicts, deliver performance feedback, etc.
  • Identify and implement automation and innovation to rotate to the NEW including managing team capability to rotate to the NEW
Basic Qualifications
  • Minimum 2 years’ of experience in Delivery Operations
  • Minimum 2 years’ supervisory experience (managing teams of at least 25)
  • Minimum  3 years’ experience in supply chain or procurement operations
Preferred Qualifications
  • Prior experience working with Lean, Six Sigma or other operations management principles
  • Experience in successful negotiation of complex or strategic contracts
  • Ability to interpret data, prepare presentation materials and deliver content to all levels of management and clients
  • Strong supervisory, coaching and project management skills
  • Proven global expertise and perspective  executive level presence and influence
Professional Skill Requirements
  • Strong organizational, multi-tasking, and time management skills
  • Excellent negotiation, influence, mediation and conflict management skills
  • Excellent business acumen and industry acumen
  • Strong interpersonal, oral and written communication skills dealing with internal and external contacts
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.


Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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