Descripción De La Posición

Organization: Accenture Federal Services
Location: Washington, DC


Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So, you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

The Program Management Specialist will be responsible for providing business support to an IT organization for its procurement approval and tracking application. The prospective applicant will be the face of the application to enterprise application users while reporting to a government manager in charge of the project/program. Activities include providing quality customer support; interfacing with the software development team for application maintenance and improvements; working with the Government Program Manager to plan and develop new requirements and business processes to improve overall customer experience; and building and maintaining relationships with enterprise organizations as usage of the application expands.

Specific job functions will include the following:
  • Perform Enterprise Customer Service responsibilities, including intaking customer requests for account access, training, and work flow development/maintenance as well as responding to customer requests in an efficient and professional manner.
  • Provide project management support to the software development team, including conducting regular staff calls, complete with production of an agenda, facilitating the meeting and developing meeting minutes.
  • Conduct requirements gathering for future application improvements and enhancements.
  • Conduct and track user training, including issuing training certificates and managing a user database and application mailing list.
  • Coordinate with the Analytics team to leverage increasing amounts of data to inform client management and investment decisions.
  • Support the Project Management Center of Excellence (PMCOE) capability with general administration and quality assurance support.


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Qualifications

Basic Skills & Qualifications:
  • Bachelor's Degree (Business or IT related field preferred) or 4 years related experience
  • Minimum one year consulting experience with an IT or Finance organization
  • Minimum one year project management experience
Preferred Skills & Qualifications:
  • High energy, customer focused
  • Experience with the Microsoft Office suite
  • Strong interpersonal and communication (written and oral) skills
  • Strong organizational, multi-tasking, and time-management skills
  • Desire to add value to the client and Accenture above and beyond the role
An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.



Locations

DC,DC - Washington

Todas las decisiones referidas al empleo se tomarán sin discriminar por edad, raza, credo, color, religión, sexo, nacionalidad, linaje, discapacidad, situación de excombatiente o veterano de guerra, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía, ni ningún otro factor protegido por la legislación nacional, provincial o local.

Como parte del proceso de contratación no se obligará a los candidatos a divulgar registros penales cancelados o cerrados referidos a condenas judiciales o arrestos. Accenture tiene el compromiso de proporcionar oportunidades laborales a nuestros excombatientes, veteranas y veteranos de guerra.

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