However, the bank required support from an outside vendor that could lead a large-scale business transformation. The bank selected Accenture to design the new company’s cloud strategy and a first-of-its-kind operating model that enabled the client to identify more than 50 percent cost savings. This involved designing an organization chart with all required roles to operate a US$2 billion technology company that delivers on-demand, software-defined infrastructure services.
A history of global expansion had left the bank with a highly complex and costly organizational structure that made it difficult to respond to market challenges and regulatory changes nimbly. Limited documentation of the bank's current operating model and workflows added to the challenge.