Skip to main content Skip to Footer

CAPABILITY


POWER UP OUTCOMES UTILITIES BUSINESS PROCESS SERVICES

UTILITIES BUSINESS PROCESS SERVICES


The competition's 'new' could be your 'now'. Utility companies are moving toward new operating models: Customers, regulators, competitive markets, new skills and disruptive technologies have changed the market landscape. An effective business process services strategy can help utilities reinvent themselves.

WHY WORK WITH US


Accenture has helped clients to achieve business outcomes:

PROFITABILITY

PROFITABILITY

Reduce cost to serve PER CLIENT BY 30% TO 50% in the retail and customer operations businesses.


PRODUCTIVITY

PRODUCTIVITY

Eliminate MORE THAN 40% of manual work through automation and robotics.


EFFICIENCY

EFFICIENCY

Move 35% TO 50% of customer interactions to digital channels.



AGILITY

AGILITY

DECREASE time to launch new products and services and ACTIVATE new business models.



Watch as José Rafael Gómez Herrera, Utilities Business Process Services Lead – Accenture Operations, provides a brief overview of how we help utilities reinvent themselves to power up outcomes.


IN THE SPOTLIGHT

WHAT WE THINK