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Accenture's Fare Management Solution delivers public transportation innovation

Read how Accenture harnesses the power of innovation to deliver a digitally-enabled fare management solution for public transport operators.


Public transport operators are facing increasing cost constraints at a time when legacy fare management systems are in need of upgrading. Furthermore, rider expectations are increasing at a rapid pace, as riders expect their public transport experience to mirror what the private sector is delivering. Riders want seamless intermodal travel with real-time information updates, instant account access, multi-channel customer service and the ability to choose how they pay their fare – be it with a phone, bank card or other means. With the prevalence of social media, if agencies fail to deliver the consequences are significant and felt instantly.

Public transportation agencies need a fare management system that can help reduce their total cost of ownership while enabling the flexibility to easily upgrade over time and take advantage of the latest technological advancements to give their customers more reasons to ride.

Why Accenture

Accenture is a global leader in systems integration, transition, mobilization, and management consulting resulting from decades of experience helping some of the world’s leading organizations.

Accenture has teamed with transportation providers across the globe to better serve their riders. Our clients include more than 50 percent of the transportation and travel services organizations in the Fortune Global 500. With 20-plus years’ experience in ticketing and transportation, we fuse our industry knowledge with technologically advanced thinking to deliver superior solutions.

We understand the complexities of large-sale implementations and use our proprietary tools and methodologies to ensure lower risk and reduced implementation schedules. We are visionary in that we understand the complexities of big data and can help transit agencies harness the power of it to optimize operations and deliver a superior rider experience.

Accenture is moving public transportation forward.

Specific Services

Accenture’s innovations in fare management help agencies manage costs with a flexible, open system. The Accenture Fare Management Solution (AFMS) is a digital payment platform that manages fare collection and customer service across multiple transit authorities and modes of transport. It accepts virtually any fare payment media. Whether passengers are riding a bus or a train, crossing a river by ferry, driving through toll gates, parking their car, or using a bike or car-sharing service, AFMS enables a seamless experience. We outpace fast-paced technological advancements with our open system, by providing the agility transit operators need to evolve with the latest technology innovations, change vendors when needed and meet growing expectations from riders.