Accenture’s global outsourcing practice has grown significantly in the last 20 years. Our BPO story started many years ago and in that time we have been able to evolve and perfect our BPO services. But one thing has remained the same from the beginning—Accenture has always been at the heart of client success and played an important role in driving BPO transformation.
We have added value to companies all over the world, helping to control costs, reduce risk, and increase transparency. We offer the broadest range of BPO services in the world underpinned by operational excellence and cost-effectiveness. A wide range of service offerings has made it easy for Accenture to provide end-to-end services in the horizontal as well as vertical (industry-specific) BPO.
Accenture is a leader in BPO:
- 20 years’ experience in BPO
- 350+ BPO clients
- 150 countries serving client operations
- 50+ delivery locations
- 38 languages supported
- 38,500 BPO professionals
Each chapter of this book will allow you to dive deeper into the world of Accenture BPO with five specific client stories where Accenture has successfully implemented BPO across a variety of key functional areas and industries.