Scroll Swipe

PUBLIC SERVICE

Public Service Consulting

WELCOME

Staying focused on a public service mission in a world where nothing stays the same is a complex challenge. Citizen expectations keep rising. What’s good enough one day can quickly become not good enough the next.

That’s why we’re here to help New Zealand’s public agencies keep pace with a fast-moving citizen and technology landscape. We want to help you meet the vision of making government easier to understand, with better online experiences, less duplication, and more efficient, reusable digital solutions.

We know our ability to blend cutting-edge innovation with deep knowledge of industries and government organisations makes us ideal partners for applying new ideas, new solutions, and new technologies, right here in the now.

Below, you’ll find a collection of our latest resources and insights which can help and guide you as you navigate the challenges of delivering citizen-centric public services in a digital world.

Justin Gray
Managing Director
Health & Public Service
New Zealand

ARTIFICIAL INTELLIGENCE, GENUINE IMPACT

AI isn’t a technology of the future — it’s here now and can’t be put off until tomorrow. The sooner that government organisations embrace artificial intelligence, the sooner they will become more cost efficient and increase citizen satisfaction.

THE GARDEN

We’ve created The Garden—a new space for ideas to take root and grow. To see, touch and feel emerging technologies like AI/Robotics, immersive reality, blockchain and cloud.

Make your wise pivot

How leading companies invest and innovate to harness the power of disruption.

Becoming a living business

How to achieve growth at a time of unprecedented disruption.

Reworking the revolution

Are you ready to compete as intelligent technology meets human ingenuity to create the future workforce?

Technology Vision 2018: Intelligent enterprise unleashed

Five technology trends transforming society and creating the foundation for future enterprise growth.

TRANSFORMING PUBLIC SERVICES

Accenture is digitally empowering government and health organisations to become more effective, efficient, and engaged.

Revenue

Improving experience through agility

Social Services

Making the personal possible

AESG

A Smarter, cheaper, faster, ERP Solution

Journey to cloud

Innovation for real-time government agencies.

AI, Robotics & The New

AI: Outcomes2 Changing the government and health services game for citizens.

WHAT WE THINK

New revenue agencies improving experience through agility

While taxpayer service expectations continually increase and the revenue agency ecosystem beomes more complex, new possibilities are also emerging rapidly.

The new delivery reality for post and parcel players

The post and parcel organisations need to capitalise on the new delivery reality.

Welcome Disruption: Why public safety agencies must fast-track innovation

Embracing emerging technologies to disrupt policing operations.

Making the personal possible

Innovating Australian social services through emerging technologies and human-centered design

Digital policing powered by analytics: Actionable public safety insights

Big data is disrupting all that we do. With a scalable analytics platform, police agencies can stay one step ahead of crime.

How can digital police solutions help public safety achieve new levels of legitimacy?

Building trust between police and citizens in a digital world

The power of digital is transforming public safety

Digital police innovations are driving a fundamental shift for officers and agencies

5 ways government agencies can prepare for cybercrime

How can public sector organisations manage digital risks?

New delivery trends impacting postal and parcel transformation

Latest research shows parcel delivery companies must adapt for empowered, digital consumers to face revenue challenges created by dramatically reduced mail volumes.

VIEW ALL

WORK WE HAVE DONE

IN THE NEWS

Accenture helps Australian Department of Defence deliver new codification system to enhance logistics and supply chain

New cloud-based system is Defence Department's first Software-as-a-Service solution.

Embracing the "We Economy"

This byline by Catherine Garner, who leads Accenture's H&PS business in Australia highlights how citizens are supportive of governments engaging with the sharing economy and makes recommendations on how Australia public services can engage in the We Economy to meet the needs of digital citizens.

The keys to stronger cyber security in 2017

In this byline article, Accenture Security Managing Director, Joshua Kennedy-White discusses how cybercrime has been on the rise in Australia and New Zealand in recent times, and is likely to continue. Between July 2015 and June 2016, Australia’s Computer Emergency Response Team (CERT Australia) responded to 14,804 cyber security incidents affecting Australian businesses.

Data analytics: A powerful tool for smaller, leaner government

The federal government says the public service must be “smaller, more digital, and more flexible.” Data analytics is one important solution.

Building better government services the design-centric way

Michael Buckley, managing director of Accenture Interactive Australia & New Zealand, argues Australian government agencies need to adopt this design-led approach to create a much better experience for citizens in their interactions with government. And, he says, the creation of the Digital Transformation Office is a clear indication that such an approach is expected of them.

VIEW ALL