Anywhere/everywhere customer experiences: Using omni-channel platforms to deliver insurance services to customers whenever, and wherever they are.
AI across the value chain: Artificial Intelligence (AI) is the dominant technology driving digital transformation in the insurance industry.
Insurance ecosystems to provide customer value: By strategically partnering with leading companies in adjacent industries, insurers can build attractive, blended value propositions and reach new audiences.
Phygital Health and Wellness: Insurers are focusing on nurturing the wellbeing of their customers and using digital tools and telematics devices to help track, analyze and further this mandate.
Workforce transformation: The Covid-19 pandemic transformed how insurance carriers manage, grow and skill their workforce.
Sustainability and green insurance: Sustainability is a rising trend as leaders consider how to build and measure green insurance policies and operations that are good for customers, communities and the planet.