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Reengineering the IT operating model for cloud

Winning companies will be those that reengineer their IT operating model to get ahead in the cloud-based world.


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Netflix. Spotify. Airbnb. Just a few globally known brands born on the cloud. Fast. Able to pivot to changing marketplace conditions. Marketplace disruptors. Universally admired. Measuring them against incumbent companies shackled with legacy systems is like comparing a minivan to a sports car. Soup up the minivan’s engine and it will still finish last.

Winning companies will be those that reengineer their IT operating model to race ahead in the high-speed, service-based world underpinned by cloud technology. Find out how.

Key Findings

Accenture research shows that 84 percent of executives believe the IT organization is shifting from a traditional service provider to a service broker, offering Everything-as-a-Service (XaaS).

It’s something that nimbler companies already do. Consider StubHub, the online ticketing service, for example. The company did not develop its own payment capabilities internally. Instead it uses Braintree, a payment gateway provider owned by eBay, to process credit card transactions. Without making these types of changes, today’s traditional, hierarchical structure is too rigid to rapidly adopt the new technologies that are constantly evolving. So it’s critical for organizations to tap into an ecosystem of partners allowing for the best of scale and rapid change.

Successful companies will be those that can effectively migrate to a new operating model. The end result: responsive, agile IT organizations that lead the way toward future innovation.



Companies need to create a workforce strategy to shape the future organizational structure starting with new roles including:

Service On-boarding - Provides support to customers to obtain new or enhanced services as automation enables rapid on-boarding.

Account Management - Acts as a single point of contact for customers internal or external.

Strategic Vendor Management - Establishes new sourcing strategy and frameworks.

Product Management/ Architecture - Translates the business value of current and evolving technology capabilities.

Who we are

Matthew focuses on helping clients drive technology lead business transformations that provided value to the client, their employees, their partners and customers. Having more than 20 years of experience—including 12 years as a CIO for multiple companies—he is a well-known speaker, moderator and subject matter expert in emerging technology strategy, transformation, automation, and operations management. He is based in Denver, Colorado.


Diana is a leader in strategy and transformation, specializing in global IT operating models and large-scale business and technology transformations within the Financial Services industry. With more than two decades of consulting experience, she focuses on helping clients enhance business value and increase competitive advantage with dynamic revenue growth strategies and programs aimed at increasing efficiency. Diana is based in San Francisco.


Miha is focused on helping global clients identify and implement pivotal IT transformation programs. He brings thirty-five years of experience and specializes in cloud computing strategy and enterprise architecture. He is based in Seattle, Washington.