Our research, based on a survey of public service technology leaders in nine countries (Australia, Finland, France, Germany, Japan, Norway, Singapore, the United Kingdom, and the United States), reveals that intelligent technologies are already playing a pivotal role in helping agencies achieve this mission—and expectations of future gains are high.
But our respondents are also pragmatic: Technology is only one part of a wider programme of profound change where leadership, adaptability and skills will also play their part.
The time for experimentation, adoption and exploitation of intelligent technologies has begun.
The #1 objective when considering or implementing the Internet of Things, machine learning, video analytics and biometrics
of public service agencies agree that implementing intelligent technologies “will improve the job satisfaction of current employees”
of those who are piloting or implementing projects report positive gains from the use of intelligent technologies in developing new services and applications
Health & Public Service Analytics Lead EALA