Digital HR is empowered by tools, technology and analytics to enable a high performing workforce, an engaging employee experience, and the ability to quickly scale and grow with market demands.
Digital Organization delivers an engaging employee and customer experience through leading organization structure and processes, empowered with digital capabilities and analytics—from corporate to call centers, and stores—wherever people connect and engage.
As organizations pivot toward enabling world-class employee experiences and therefore, world-class customer experiences, the role of HR executives will be transformed.Read More
Focus on operational costs: Make sure the workforce is filling the right roles, using the right technologies, and meeting critical compliance requirements.
Increase productivity and efficiency: The workforce should be on-demand, liquid, and responsive, as well as continuously retooling their business needs.
Drive innovation and connectivity: Ensure the workforce creates and optimizes the customer experience, taps into all knowledge networks, and creates a competitive advantage for the organization.
Hear the interview with Jean-Laurent Poitou, Sr. Managing Director, Global Consulting Lead, Communications, Media & Technology, as he discusses creating a sense of purpose and meaning in work to retain the best talent.Learn More