While taxpayer service expectations continually increase and the revenue agency ecosystem becomes more complex, new possibilities are also emerging rapidly. These are fertile times for revenue agencies to innovate using latest emerging technologies, and become more agile delivering the experience both taxpayers and employees demand.
Emerging Technologies have ushered in a new era of capability for revenue agencies. But how far have they progressed with these technologies? And what can be done to speed up their implementation?
Accenture’s Public Service Emerging Technologies Research surveyed nearly 800 public service technology leaders in nine countries, to shed light on these questions.
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