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making the personal possible

Creating high-quality and innovative New Zealand social services through technology and citizen-centred design.

Overview

OVERVIEW

Creating high-quality and innovative government services requires social services agencies to develop agile operating methods and a more focused social investment model. As the needs of citizens continue to become more complex, all social services agencies need to work together to deliver personalised and effective care when it matters the most.

The social services sector in New Zealand is transforming and continues to evolve to better meet the needs of vulnerable people. But many acknowledge that there is more that can be done to support this evolution including: increased use of analytics to better understand people; putting humans and at the heart of everything; and building on current technology capability to meet future demand.

To better understand how some countries are developing innovative services, we surveyed leaders from nine countries to understand how they are approaching the use of technology and human-centred design in government.

KEY FINDINGS AND RESULTS

Making the personal possible: Accenture Public Service emerging technologies research

1. Agencies are creating more agile and responsive operating models.

2. To better serve citizens, many are reassessing their people, processes and technology. 

3. There has been a shift from awareness to adoption of emerging technologies.    

4. Data is being used to provide insightful, personalised responses to citizens.  

INDUSTRY EXPERTS

Rainer Binder

Rainer Binder

Managing Director

Employment and Social Services Lead, Global

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Louise May

Louise May

Managing Director

Employment and Social Services Lead, New Zealand

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