In May 2016, HfS Research published its HfS Blueprint Report: Telecom Operations As-a-Service, naming Accenture to the “Winner’s Circle” and ranking Accenture as the Leader—ahead of all competitors—in innovation, and as a Leader in execution. According to HfS, Accenture is leading this offering by “having a compelling vision and roadmap of how telcos can transform to become integrated digital service providers (IDSP) to compete in the digital economy." HfS also stated that one of the strengths of the Accenture Operations team is that they are working with Accenture Strategy and Accenture Digital to deliver on the IDSP promise.
In the report, HfS states that “Accenture has been investing in and developing tools and technology for telecom digital operations. It aims to gradually transform telcos’ business toward digital operations, where an increasing proportion of the business processes can be delivered as BPaaS. The As-a-Service ideals are integral to its strategy and offerings.”
HfS notes Accenture’s dedication to analytics and delivering business outcomes, mentioning how Accenture has demonstrated its “strong analytics credentials” and that “clients pointed to Accenture’s focus on tangible business outcomes such as capex efficiency, process efficiency, cost reduction, customer satisfaction, and compliance.” According to HfS, Accenture also has “one the highest number of clients in the ranks of the top 50 telcos.”