For governments worldwide, sweeping government transformation is necessary to effectively manage increased unemployment, an aging population, and other factors currently compounding the demand for services. There is a radical need for governments to transform their models of delivery to improve service levels for citizens and to face today’s fiscal challenges.
Accenture’s Delivering Public Service for the Future research reveals significant structural shifts and opportunities where government transformation can help public service organizations provide improved delivery, as well as a balance between services and the cost to provide them. Radical government transformation, although not always the popular option, is necessary to resolve this crisis. Successful government transformation can help leaders fulfill their promise to constituents efficiently and cost-effectively. Today’s public service leaders must take bold steps toward a new vision of public service for the future.