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ServiceNow Architect
Auckland
Job No. r00091873
Full-time
Job Description
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.
Accenture’s ServiceNow Business Group, and one of only 5 Global Strategic Partners with ServiceNow. We help our diverse clients tackle their toughest challenges while unleashing their fullest potential…and then some. What makes our approach so unique? Operating across ANZ, we bring together commercial innovation and leading-edge technologies to deliver an integrated, mobile and interactive experience that far exceeds expectations. How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by providing abundant training and certification opportunities. Are you ready to learn and grow in a career, while making a difference?
The ServiceNow Architect supports the sales pursuit activities, integrated solution designs, and complex delivery programs for our large-scale clients across Australia and New Zealand. Role is for Auckland location. This role requires an energetic, confident, and dynamic leader who has solid presentation skills, and strong technical acumen.
Key Responsibilities:
Support large and complex pre-sales / RFP processes involving multiple technologies:
Manage/ Coordinate involved technology teams in on- and offshore locations across all aspects of technology relevant to the opportunity
Develop technical solution design and work with assigned technical architects and cost architects to create corresponding cost estimates
Present and discuss solutions with client executives
Present technology solution to internal executive approvers
Assess the business impact/return on investment for the more complex components of the technology solution
Facilitate client workshops, document business requirements and develop them into a proposed solution design staff
Mentor and assist with internal staff to develop and improve skills
Act as customers’ key contact on the proposed technology solution
Work closely with other technology teams such as Insights and Intelligence, Automation and Technology Consulting to create a holistic technology approach and cost estimate that captures all details, dependencies and assumptions of the technology landscape
Transitioning the solution to the mobilization team for implementation upon contract signature
Establishing oneself as a leader in cross-technology issues and risk mitigation
Ensure solid governance is established on customer engagements
Grow and maintain knowledge of ServiceNow technologies and relevant competitive information within the Service Management, IT Operations, Customer Service Management, HR, and Security Operations space
Qualifications
WHAT WE BELIEVE
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process, or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +64 44666056.
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