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Social security transformation is complicated by challenging times

Social Security.

Combining policy understanding, business insights and innovative technology can drive social security success.

Click here to download the full article. Can information technology transform the future of social security service delivery? This opens in a new window.Can information technology transform the future of social security service delivery? 
[PDF, 352KB]

A paper presented at the ISSA 13th International Conference on Information and Communication Technology in Social Security 2012

Read about how social security agencies can use information technology as a key enabler to rethink how social security can and should be delivered and consumed. The future of social security is marked by possibilities for agencies to collaborate with government to tear down siloes and redesign products and processes based on what is possible, rather than what is predictable.

Click here to download the full article. Can information technology transform the future of social security service delivery? This opens in a new window.The Benefits Agency of the Future
[PDF, 1MB]

Social and economic changes have reshaped societies over the last 60 years. Explore how benefits agencies must respond to current and future challenges, including economic crises and peaks in demand, by answering three key questions.

Click here to download the full article. High Performance in Social Security Administration. This opens in a new window.High Performance in Social Security Administration
[PDF, 702KB]

The global economic crisis has brought social security programs into sharp focus, creating a need for quick solutions, innovation and creativity. Discover practical insights on the route to high performance for social security agencies.