The world has reached a point where technology is deeply embedded in our lives—and the lines between business and personal are blurred more than ever. Healthcare organisations are increasingly unleashing the power of intelligent technologies, using them to deliver personalised, efficient and informed care. However, with such innovation comes responsibility. For people to get the full benefits of digitally enabled healthcare services, providers and health plans must prioritise trust and responsibility.

The Accenture Digital Health Technology Vision 2018 explores five trends that underscore the importance of building a foundation of trust as technology has a greater impact on our lives: Citizen AI, Extended Reality, Data Veracity, Frictionless Business and Internet of Thinking.

Digital Health Tech Vision 2018: Overview

94%

of health executives believe that treating customers as partners is important or very important to gain consumer trust.

84%

of health executives agree that through technology, businesses are weaving themselves seamlessly into the fabric of how people live today.

We see these trends in two categories—the enablers of an intelligent healthcare enterprise, and the consequences. The technology enablers Extended Reality, Frictionless Business and Internet of Thinking demonstrate how integration and personalisation can help people in new ways. Citizen AI and Data Veracity reveal the consequences when technology is deeply intertwined in our lives and in our care.

Healthcare leaders have great potential to apply emerging technologies to create deeper, more meaningful relationships with people—but there are choices to be made on that journey. How will we apply technology, govern it and ensure that it does no harm? Now more than ever, these choices must be made with great caution and care.

Ninety-two percent of health executives believe that ensuring the security of consumer data is important or very important to gain trust of customers.

Intelligent enterprise unleashed

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Technology has become deeply embedded in our lives—and the lines between business and personal are blurred more than ever. Healthcare organisations are unleashing intelligent technologies to deliver personalised, efficient and informed care. However, with such innovation comes responsibility. For people to get the full benefits of digitally enabled healthcare services, providers and health plans must prioritise trust and responsibility.

To find out how, watch the webcast replay with Jane Sarasohn-Kahn, health economist and industry advisor and blogger at Health Populi; Kaveh Safavi, senior global managing director with Accenture Health; Brian Kalis, managing director of digital health and innovation with Accenture Health; and Lisa Suennen, managing director for GE Ventures Team.

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Kaveh Safavi

Senior Managing Director – Global Health Industry


Brian Kalis

Managing Director – Digital Health

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