Communications technology is now firmly embedded throughout our everyday activities but its reach is larger than that: Telecommunications companies are using their products and services to reshape, reimagine, and transform how our society, communicates and, since a digital two-way connection is at the core of our daily routines then society could also be transforming the way we communicate. The current technological transformations in communications are a two-way street.

According to the global Accenture Technology Vision 2018 Survey, 86 percent of Communications business and IT executives surveyed agree that through technology, companies are weaving themselves seamlessly into the fabric of how people live today.

"With all of the regulation, digital disruption and industry changes, it is important that telcos harness the technology available to them. Our Tech Vision helps clients plan that journey and make significant leaps forward."

– EMMA MCGUIGAN

Explore our trends

Five technology trends are fueling a positive disruption in the communications industry offering opportunities for CSPs to redefine their role in the digital ecosystem and drive sustainable business.

Citizen AI | Accenture

Accenture's Emma McGuigan shares communications industry technology vision 2018 and the latest trends toward AI technologies. See more.

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Extended Reality | Technology Vision 2018 | Accenture

Accenture's Emma McGuigan shares the second trend of the communications industry and how we can leverage extended reality. See more.

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Data Veracity | Technology Vision 2018 | Accenture

Accenture's Emma McGuigan shares the third trend of the communications industry and how we can leverage Data veracity. See more.

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Frictionless Business | Technology Vision 2018 | Accenture

Accenture's Emma McGuigan outlines how to become a frictionless business in the world of disruption. See more.

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Internet of Thinking | Technology Vision 2018 | Accenture

Accenture's Emma McGuigan shares the fifth trend of the communications industry and how we can leverage the internet of thinking. See more.

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About the research

Every year, our Tech Vision team partners with Accenture Research to pinpoint the emerging technology developments that will have the greatest impact on companies, government agencies, and other organizations over the next three years. These trends have significant impact across industries, including telecommunications and are actionable today.

6,381

Business and IT executives were surveyed, across 9 roles and 18 different industries.

25

Countries were included in this year's survey to understand the global impact of technology and identify priority technology investments over the next few years.

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