The promise of artificial intelligence: Redefining management in the workforce of the future


Recent advancements in AI will affect all levels of management, from the C-suite to the front line. AI not only presents unprecedented opportunities for value creation, but also daunting challenges for executives and managers.

AI challenges managers to reconsider their roles and redefine operating principles. It will increase collaboration between humans and machines. And it will require managers to adapt their training, performance and talent acquisition strategies.


Managers and machines, unite!

Imagine what AI-assisted analytics, simulation and hypothesis testing could do for decision making, strategy and innovation throughout the organization.

Managers recognize AI could end administrative work

Managers are ready for but cautious about AI

Managers welcome AI help with their current role….

....but they are not currently focused on the right skills to stay relevant

Judgment calls

Interpersonal and judgment skills become more essential as AI evolves

AI will shift focus from coordination and control to judgment work, such as strategy and innovation, collaboration, people and community.


The emergence of AI, combined with a move toward new collaborative forms of working, exposes opportunities for unprecedented organizational intelligence.

Steps to success:

About The Research

In August and September 2015, the Accenture Institute for High Performance, in partnership with Accenture Strategy, surveyed 1,770 front-line, mid-level and executive-level managers from 14 countries (“The Impact of Cognitive Computing in Management” study, 2015). Our survey respondents represented 17 distinct industries and provided thoughts on artificial intelligence’s potential impact on their jobs, perceptions of their current tasks and skills and the future of their positions.

From April 2014 through October 2015, the Accenture Institute for High Performance conducted 37 interviews with executives that incorporated insights from seven industries and nine countries on the topic of leading the digital enterprise. Interviewees shared their thoughts on their company’s digital transformation efforts, industry developments, the evolution of their roles in relation to digital disruption and ways to keep up with increasingly tech-savvy employees and customers.

About The Institute

The Accenture Institute for High Performance develops and publishes practical insights into critical management issues and global economic trends. Its worldwide team of researchers connects with Accenture’s business leaders to demonstrate how organizations become and remain high performers through original, rigorous research and analysis.

Focus Areas

Get the latest content from our global research teams in six key areas, with a focus on digital transformation of the organization.


Dr Robert J Thomas

Robert Thomas

Managing Director of Leadership,
Management and Workforce Research

Accenture Vegard Kolbjornsrud

Vegard Kolbjørnsrud

Thought Leadership Research Senior Principal

Accenture Richard Amico

Richard Amico

Thought Leadership Senior Research Analyst