Every business today—regardless of sector - needs to be a digital business. Meeting customers’ expectations of rapid and responsive services and experiences requires all businesses to harness new technologies more quickly and pervasively than ever. To support change of this magnitude and pace demands new approaches to program management.
Rina Castillo points out here the key elements to consider.
Why is delivering technology projects and programs successfully becoming more critical?
Delivering digitally is essential to meet consumers’ expectations of service on their terms: instant, mobile, easy access to services and transactions. Meeting those expectations requires technology that requires a different type of architecture. But that doesn’t mean legacy systems can be consigned to history. The new and the old need to co-exist, so managing delivery of multi-speed IT is increasingly important.
What are the digital projects that people are trying to deliver?
Many businesses are operating with legacy technology platforms—for example, JAVA applications and mainframe systems—that are not able to fully support the digital experiences that they need to deliver to their end customers. The ‘new IT’ of digital technologies and more liquid architectures need to be bridged towards a backend of legacy systems. Since customers’ needs are changing and evolving rapidly and quickly, organizations today need to ensure that they deliver at the speed that customers demand it through the liquid architectures that can enable organizations to keep pace with this demand. It’s also important to note that employees too—particularly millennials—increasingly expect the speed and responsiveness of the digital technology they use themselves every day to be present in their working environment.
Why does this matter?
Operating at digital speed is essential to compete with the digital natives who are asset-light, nimble, with highly liquid digital architectures. For them, everything is in the cloud and virtualised. Established businesses in the Nordics understand these challenges. They recognise that digital disruption is happening across every sector. And they are responding with new initiatives that enable them to meet the needs of their increasingly digital consumers. But the rate and extent of change they need to execute is unprecedented. In fact, change is now a continuous activity, and how successfully a business can manage the throughput of change is a key driver of business success.
What are the most common challenges organizations face to achieve that speed and scale of change?
Organizations have to change their processes, the tools behind them and the underlying governance. So that means big changes to cultures, organisation and roles. And another element of this is enabling the change, which means making sure that all aspects of the organization are taken into consideration. Whereas in the past technology was the enabler of the business, now technology is becoming the business itself and the key source of competitive differentiation and advantage. As every business becomes digital, the question they now need to ask is how they can use technology to deliver to the customer at speed.
How does Accenture’s Program and Project management solution help organizations change?
Our solution brings both program advisory expertise and support to develop a strategy and a roadmap and the delivery capabilities to help organizations define and execute against a program roadmap. We bring the skills that identify the optimal journey to the new IT for each organisation. That’s important because every business is starting from a different place.