The power of government-as-a-platform
Imagine government agencies facilitating collaboration, connecting people and providers and coordinating groundbreaking public service delivery models.
The rise of Government-as-a-Platform means government service delivery will face unprecedented interest from organisations looking to invent new approaches to serve the public. Will agencies act fast to foster the platform revolution? Or will they stand by, watch new players from other sectors take the lead and risk their future relevance?
Data is the foundation of public-private collaboration around service delivery, economic and social development and innovation.
Connective tissue, “the glue”
Common services, technology architecture and governance create efficiencies that streamline user experiences for one-door service.
Consumers and producers collaborate in a virtual “marketplace,” creating value for each other, which means better outcomes for citizens and society.
Agencies scale impact without investment as organisations tap others’ skills, ideas and distribution networks—no ownership required.
Government-as-a-Platform is more than any one methodology. It’s a holistic approach, in which the public sector collaborates with private sector partners, citizens and even robots to create better outcomes. And it’s made possible through a seamless interplay of advanced capabilities, ranging from analytics to artificial intelligence to virtual reality—all coming together to enable more efficient, impactful and secure public services.
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The Future of
Are you ready to connect?
We surveyed more than 5,500 citizens aged 18 or older in six countries to understand their perspectives on forward-thinking, platform-based government service models.
We captured insights from the millennial generation by hearing from students at the College of Europe and the PSHack100 in Helsinki about how they envision the future of public service.
Unlocking Digital Value
In Public Service
The World Economic Forum, in collaboration with Accenture, has conducted a yearly Digital Transformation Initiative (DTI) project since 2015 to review the most recent developments in the digitalisation of business and society. The DTI framework provides guidance to policymakers, regulators and governments to identify and incorporate digital initiatives. Read more to learn about what you can do to realise the benefits of digital transformation for your government agency and the society at large.
Bernard le Masson shares how the Growth Multiplier provides insight into the role of digital and economic growth, and how this is especially significant to governments and other public service top civil servants as they look at ways to strengthen GDP growth.
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