Digital Health Technology Vision 2017

Technology for People shows the way to an exciting future where healthcare technology is designed by humans, for humans, to create positive change that can transform healthcare organisations and society.

Digital breakthroughs are enabling healthcare enterprises to improve labour productivity, clinical outcomes and human experiences. This unprecedented era of technology innovation is allowing clinicians and service workers to broadly apply their knowledge, freeing up more face time to spend delivering a human touch. And, as technology affords greater opportunities for self-management, it’s empowering people to consume healthcare on their own terms. It is no longer about what technology can do for people, it’s what people can do with technology.

The Accenture Digital Health Technology Vision 2017 explores five trends that underscore the importance of technology for people:

AI is the New UI
Ecosystem Power Plays
Workforce Marketplace
Design for Humans
The Uncharted

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These trends demonstrate the fact that while technology is all around us, we are at the centre. When we adapt technology to the people that use it in healthcare—health insurers, providers and consumers—we will define the future of healthcare.

Top two trends for health

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Implications for healthcare

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One company that exemplifies technology for people is CVS Health. The healthcare company has transformed from the corner store that fills prescriptions to a provider of affordable basic healthcare services, deeply embedded in their customers’ lives. CVS Health is taking a comprehensive approach to healthcare to enable this shift, deploying technology to put the individual’s health at the centre of their focus. With the company’s smartwatch-compatible mobile app, customers can set personalised reminders for taking their medication, snap pictures of their prescriptions to expedite refills and scan their insurance card so that store clerks are prepared with up-to-date information.¹

One company that exemplifies technology for people is CVS Health. The healthcare company has transformed from the corner store that fills prescriptions to a provider of affordable basic healthcare services, deeply embedded in their customers’ lives. CVS Health is taking a comprehensive approach to healthcare to enable this shift, deploying technology to put the individual’s health at the centre of their focus. With the company’s smartwatch-compatible mobile app, customers can set personalised reminders for taking their medication, snap pictures of their prescriptions to expedite refills and scan their insurance card so that store clerks are prepared with up-to-date information.¹

At the CVS Health-operated Minute Clinics, customers can receive treatment for minor illnesses, flu shots, cholesterol screenings and more than a dozen other medical services—all of which can be booked and paid for online. For people who can’t make it to a physical location, CVS Health is also partnering with various telemedicine services like Teladoc, so patients can receive care via phone or video chat. And CVS Health is even moving into preventative care: The company is partnering with IBM’s Watson for data analysis to predict when a patient will need urgent care.²
¹MobiHealth News, “CVS Health Launches Five New Digital Health Features, Including an Apple Watch App,” November 18, 2015
²Forbes, “CVS and IBM’s Watson Cloud Pursue Ways to Predict Patient Health,” July 30, 2015

ABOUT THE RESEARCH

Every year, the Technology Vision team partners with Accenture Research to pinpoint the emerging IT developments that will have the greatest impact on companies, government agencies and other organisations in the next three to five years. These trends have significant impact across industries, and are actionable for businesses today.

The research process begins with gathering input from the Technology Vision External Advisory Board, a group comprising more than two dozen experienced individuals from the public and private sectors, academia, venture capital and entrepreneurial companies. In addition, the Technology Vision team conducts interviews with technology luminaries and industry experts, as well as nearly 100 Accenture business leaders from across the organisation.

A GLOBAL SURVEY OF 5,400+ BUSINESS AND IT EXECUTIVES

For the third year, we conducted a global survey of more than 5,400 business and IT executives in 31 countries to understand their perspectives on the impact of technology in business, and to identify their technology strategy and priority investments for the next few years. The survey was fielded from November 2016 through January 2017.

Accenture Disclaimer
Accenture is in no way promoting or intending to market any one particular solution or product or otherwise offer or market a medical device or clinical solution. Each company uses its own operations to ensure compliance with applicable laws and regulations.