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CIO PERSPECTIVES ON
DIGITAL HEALTH

THE FUTURE OF
DIGITAL HEALTH



Accenture Health, together with analysis and advisory company Oxford Analytica, spoke to CIOs in seven countries, on three continents, to garner their views on the future of digital health.

Digital healthcare transformation is a common thread linking the priorities of all Nordic health CIOs. This overall strategy feeds into three key objectives that enhance both business performance and health outcomes. These are reduced costs, increased patient engagement, and improved patient experience.

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DIFFERING
OBJECTIVES

The CIOs we spoke to sit on a spectrum, based primarily on their individual skillsets, roles and mandates within their organisations. On the one end sit executive CIOs—the visionaries of digital transformation who see themselves as change managers and innovators first, and technologists second. On the other, operational CIOs who are less concerned with the end-goal of digital transformation, but focus on delivery of digital solutions with a given array of resources. More caretakers than visionaries; they focus on operational excellence within their domains but don´t look far beyond that.

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Meet the two types of Nordic health CIOs. #DigitalHealth

MANAGING ORGANISATIONAL
CHANGE

Many of the Nordic CIOs we spoke to see themselves as change agents, taking the lead in shifting organisational culture, as well as day-to-day operational matters like efficiency and healthcare IT uptime. Private sector CIOs often didn’t have specialist healthcare experience prior to being appointed, but did have specialist organisational change implementation skills that are increasingly critical for healthcare.

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EMPOWERED FOR DIGITAL
HEALTH SOLUTIONS

Our belief is that CIOs need to be empowered to become the designers and architects of today´s and tomorrow’s digital health solutions, as well as the evangelists of change for their organisations. The research supports three main hypotheses:

  1. CIOs need to transform their organisations to meet consumers’ growing demands, and to leverage digital technology to lower operational costs.

  2. CIOs need to get stakeholders, and especially doctors, on board for digital health, in order to succeed.

  3. CIOs need to take on a new role, adopt new skills and get resources to lead a successful digital health transformation.

Demands on CIOs are increasing. To drive and manage the demands of digital healthcare transformation properly, they must take ownership of, and account for, both clinical and operational considerations.

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CONTACT
Geir Prestegård
Geir Prestegård

Senior Client Account Executive and Lead
for Norway Health Practice, Accenture

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