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Job Description

We are looking at significantly growing our ServiceNow practice in the Nordics in FY22. Join our team as a ServiceNow Architect and help our clients to solve their most critical business challenges, improve performance and gain a competitive edge! We are willing to offer you ample opportunities to further your career and personal development, with certifications and on-going training.


  • Effectively managing key stakeholders both internally and externally to the organisation

  • Analyse and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.

  • Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.

  • Establish and manage a technical governance.

  • Ensure the instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.

  • Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs

  • Demonstrating solid insights in designing ServiceNow solutions

  • Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)             

  • Understanding and having experience in driving process optimisation, efficiencies and productivity using automation

  • Produce a detailed functional design document to match customer requirements

  • Act as a mentor to support less experienced colleagues

  • Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.

  • Contribute to the development of opportunities and provide input to grow our business


Preferred Qualifications

  • Industry and project experience of 5+ years with ServiceNow

  • Consultancy experience will be advantageous

  • Strong analytical skills, communication, and presentation skills

  • Ability to manage customer and stakeholder expectations

  • Have the drive and determination to learn and continuously share your knowledge with others

  • Experience working in an IT Service Management (ITIL) / Agile / DevOps environment

  • Hold a ServiceNow System Administrator certification and/or and Implementation Specialist

  • Prior experience of working with international teams (this role is in the Nordics)

  • Fluency in Norwegian and English language

As a person you have

  • Strong interpersonal skills with a collaboration mindset both within and outside the immediate team  

  • Passionate about working in a fast-paced global environment

About Accenture

We are a global collective of innovators applying the New every day to improve the way the world works and lives. Help us show the world what’s possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality.

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

Looks interesting?

Then we are looking forward to hearing from you. Send us your resume and cover letter and we will take it from there.

Curious about the role, please reach out to Ayesha Asad in Recruitment at

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