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Front Office Operations Representative

Job Location: Oslo

Regional Description: Norway

Job Number: 00664307


- Job description

Job Title: Front Office Operations Representative

Career Level: Analyst
Workforce:  Enterprise
Capability: Accenture Workplace
Specialty: Accenture Workplace, Office Services

Job Summary:

The Accenture Workplace Solutions Front Office Operations Representative independently completes all the services in his/her area(s) of responsibility. The scope of the job may include a wide range of Accenture Workplace Solutions services and/or activities including routine and non-routine tasks to be independently completed according to office guidelines and/or under supervision of a more experienced professional or supervisor. As the first point of contact for customers and clients he/she will provide a variety of services such as reception, reservations, incoming calls and special orders. The Accenture Workplace Solutions Front Office Operations Representative will interact frequently with customers / clients to maintain and strengthen relationships and to ensure work/deliverables meet expectations. He/she may assist each customer by providing individualized service, accurate information, efficient service and timely follow-up.

The position is full time, and will follow a rotation schedule of 7.00 AM- 15.00 PM or 8.15 AM -16.15 PM.

Key Responsibilities:

  • Handle incoming calls to the Workplace Service Center phone number.
  • Process conference/meeting room requests via phone or e-mail.
  • Coordinate movement of conference/meeting rooms to effectively manage space inventory on a daily basis.
  • Greet and direct employees and visitors.
  • Direct customer inquiries to the appropriate resource.
  • Provide general information regarding restaurants, directions, taxi service, etc.
  • Create, analyze, edit and distribute daily, weekly, and monthly reports when needed.
  • Perform administrative duties.
  • Issue building access cards to visitors.
  • Ensure optimal workspace occupancy. Register in Census.
  • Ensure the reception, meeting rooms and visitor area are kept tidy throughout the day.

Experience and Skill Requirements:

  • Bachelor’s Degree. Bachelor’s Degree within Business is a plus.
  • Similar work experience is a plus.
  • Customer service experience preferred.
  • Strong customer service skills.
  • Ability to multitask i.e. stress resistance.
  • Good interpersonal and communication skills.
  • Accuracy and organizational skills with attention to detail.
  • Experience in using computers and web-based tools.
  • Strong Norwegian and English language skills.
  • Positive attitude and professional appearance.
  • Ability to take responsibility over own work.

If you want more information regarding the role, please contact Vibeke Hauge, Workplace Business Operations Associate Manager;

Equal is greater than - Accenture welcomes and encourages applications from diverse backgrounds related to gender, age, ethnicity, culture, race, religion and belief, disability, nationality, sexual orientation and gender identity. Inclusion and diversity are fundamental to our culture and core values, providing an environment where everyone brings distinct experience, talent and culture to their work. We invite you to be part of this diversity!

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