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Advanced Customer Strategy Manager/Senior Manager - Do you want to redefine growth and customer experience?

Job Location: Oslo

Regional Description: Norway

Job Number: 00625021

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- Job description

Advanced Customer Strategy (ACS) is a part of Accenture Strategy, which specializes in innovating and delivering the customer strategies of tomorrow. Customers are the ultimate disruptor, and we are embracing this disruption by putting the customers at the center of how companies can drive profitable growth. We are looking for business-driven Strategy Managers/Senior Managers with a passion for growth and customer experience to Accenture Strategy, specializing in digital-, sales-, service- and marketing strategies. Typical projects are often set out to…

  • Understand and address the needs of chief sales-, marketing and customer service officers
  • Work with the chief marketing officer to define customer segments, value propositions, brand positioning and marketing strategy that maximizes the return on marketing investment
  • Help chief sales officers deliver profitable growth across an increasingly complex sales environment where strategies for direct and indirect channels, incentives, technology, operating
  • model and people separate the winners from the losers
  • Work with chief customer service officers to help them deliver differentiated service experiences that enables growth and increased retention; and strengthen the engagement with traditional and “omni-channel” consumers through digital service and call center operations’


What will you do?

  • Lead and manage project teams and ensure delivery of value-driven recommendations, knowledge transfer and effective advisory
  • Define digital-, sales-, service- and marketing strategies with the client’s C-suite
  • Build client relationships, and identify and drive client opportunities
  • Work in the intersection of business and technology providing expertise and insights to our clients, and help build our Advanced Customer Strategy topics
  • May work across industries: financial services, products, and communication, media and technology


Meet some of our dedicated Advanced Customer Strategy advisors:



About your background and experience

  • 5+ years of working experience from the customer strategy domain preferably as a strategy or management consultant, but could also be from a sales/marketing or strategy function
  • Proven track record from leading projects, including reporting to C-suite and steering committees 
  • Excellent skills in Microsoft office technology for analysis and presenting compelling recommendations
  • Experience with market leading customer technologies such as Salesforce, Microsoft, Oracle, Adobe etc. is positive
  • Excellent written and oral communication skills (English and a Scandinavian language) 
  • M.Sc. in Marketing or Business with excellent academic results


How do you know this could be the role for you?

  • You already have a proven track record of impacting corporate strategy and/or selling strategy advisory services
  • Driving projects and business opportunities simultaneously makes you tick. This also includes building, managing and fostering a team-oriented environment.
  • You effectively use your highly analytical skills with the ability to structure complex issues. You can do this in a proactive and outcome-oriented way without compromising on the quality of work/deliverables
  • You are value obsessed, technologically savvy and customer-centric
  • A fast-paced, high energy, demanding and team-oriented environment makes you thrive
  • You can travel when required, depending on client and project context


Interested?


You will be part of a dedicated team in Advanced Customer Strategy focusing on the growth agenda of leading businesses. We look forward to receiving your application. Please enclose your CV, a cover letter and your university transcripts. This documentation can be submitted by clicking on the link below.


If you have any questions or require further information please contact our Recruitment team at: +47 6712 6700 or Norway.recruiting@accenture.com


Accenture welcomes and encourages applications from diverse backgrounds related to gender, age, ethnicity, culture, race, religion and belief, disability, nationality, sexual orientation and gender identity. Inclusion and diversity are fundamental to our culture and core values, providing an environment where everyone brings distinct experience, talent and culture to their work. We invite you to be part of this diversity!



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