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Advanced Customer Strategy Consultant - Do you want to redefine growth and customer experience?

Job Location: Oslo

Regional Description: Norway

Job Number: 00552531

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- Job description

Advanced Customer Strategy (ACS) is a part of Accenture Strategy, which specializes in innovating and delivering the customer strategies of tomorrow. Customers are the ultimate disruptor, and we are embracing this disruption by putting the customers at the center of how companies can drive profitable growth. We are looking for business-driven Strategy Consultants with a passion for growth and customer experience to Accenture Strategy, specializing in digital-, sales-, service- and marketing strategies. Typical projects are often set out to…

  • Understand and address the needs of chief sales-, marketing and customer service officers
  • Work with the chief marketing officer to define customer segments, value propositions, brand positioning and marketing strategy that maximizes the return on marketing investment
  • Help chief sales officers deliver profitable growth across an increasingly complex sales environment where strategies for direct and indirect channels, incentives, technology, operating
  • model and people separate the winners from the losers
  • Work with chief customer service officers to help them deliver differentiated service experiences that enables growth and increased retention; and strengthen the engagement with traditional and “omni-channel” consumers through digital service and call center operations’


What will you do?

  • Work in project teams, often consisting of a project manager and 2-3 project resources with support from senior subject matter experts 
  • Define digital-, sales-, service- and marketing strategies with the client’s executive leadership
  • Design efficient sales, customer service and marketing operations, including operating model, governance, business objectives and incentives
  • Conduct customer analytics (i.e. segmentation, predictive analytics)
  • Provide expertise and insights to our clients and help build our advanced customer strategy topics
  • Work across industries: financial services, products, and communication, media and technology


Meet some of our dedicated Advanced Customer Strategy advisors:



About your background and experience

  • 2-5 years of working experience from the customer strategy domain preferably as a strategy or management consultant, but could also be from a sales/marketing or strategy function
  • Experience from working in larger project settings
  • Excellent skills in Microsoft office technology for analysis and presenting compelling recommendations
  • Experience with market leading customer technologies such as Salesforce, Microsoft, Oracle, Adobe etc. is positive. 
  • Excellent written and oral communication skills (English and Norwegian) 
  • M.Sc. in Marketing or Business with excellent academic results


How do you know this could be the role for you?

  • You have a passion for advanced customer strategy, and an understanding of sales processes in Business-to-consumer and Business-to-business sales
  • You enjoy using your strong analytical skills together with your ability to structure complex issues. You can do this in a proactive and outcome-oriented way without compromising on the quality of work/deliverables
  • You are value obsessed, technologically savvy and customer-centric
  • You thrive in a fast-paced, high energy, demanding and team-oriented environment
  • You can travel when required, depending on client and project context


Interested?


You will be part of a dedicated team in Advanced Customer Strategy focusing on the growth agenda of leading businesses. We look forward to receiving your application. Please enclose your CV, a cover letter and your university transcripts. This documentation can be submitted by clicking on the link below.


If you have any questions or require further information please contact our Recruitment team at: +47 6712 6700 or Norway.recruiting@accenture.com


Accenture welcomes and encourages applications from diverse backgrounds related to gender, age, ethnicity, culture, race, religion and belief, disability, nationality, sexual orientation and gender identity. Inclusion and diversity are fundamental to our culture and core values, providing an environment where everyone brings distinct experience, talent and culture to their work. We invite you to be part of this diversity!



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