The competition's 'new' could be your 'now'. Utility companies are moving toward new operating models: Customers, regulators, competitive markets, new skills and disruptive technologies have changed the market landscape. An effective business process services strategy can help utilities reinvent themselves.
Accenture Intelligent Utility Operations has the expertise to help boost customer satisfaction, double growth rates and reduce costs by as much as 50 percent.
Provides all operations required to define, pilot, launch and industrialize new products and services:
Provides end-to-end operations to manage assets and field force activities:
Provides fully integrated retail and customeroperations across the customer lifecycle:
Provides end-to-end operations to manage smart devices and smart insights:
Accenture has helped clients to achieve business outcomes:
Reduce cost to serve per client 30% to 50% in the retail and customer operations businesses
Move 35% to 50% of customer interactions to digital channels
Eliminate > 40% of manual work through automation and robotics
Decrease time to launch new products and services and activate new business models
“We build the future with our attitude, behavior and courage.”
José Rafael Gómez Herrera
Utilities Business Process Services Lead – Accenture Operations
Watch as José Rafael Gómez Herrera, Utilities Business Process Services Lead – Accenture Operations, provides a brief overview of how we help utilities reinvent themselves to power up outcomes.
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