Alan McIntyre joined Rebecca McReynolds, guest host for American Banker, to discuss the actions banks should take today in response to the COVID-19 pandemic and how they are ideally placed to moderate the resulting economic damage. He identified four key areas that need immediate attention:

  • Credit management
  • Revenue compression
  • Customer service and advice
  • Operating model adjustments and cost control

Alan reiterates these points from our Responding to COVID-19 report.

Forward-thinking banks will reassess the way they operate, aggressively reprioritize investments, and seek to strongly differentiate their customer experience.

"While a tough situation, this is also a chance for banks to reset their businesses in ways that build stronger, enduring, trust-based relationships with customers."

— Alan Mcintyre, Senior Managing Director – Banking

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