Alan McIntyre joined Rebecca McReynolds, guest host for American Banker, to discuss the actions banks should take today in response to the COVID-19 pandemic and how they are ideally placed to moderate the resulting economic damage. He identified four key areas that need immediate attention:
- Credit management
- Revenue compression
- Customer service and advice
- Operating model adjustments and cost control
Alan reiterates these points from our Responding to COVID-19 report.
Forward-thinking banks will reassess the way they operate, aggressively reprioritize investments, and seek to strongly differentiate their customer experience.