Revenue agencies, like many other organizations, have embraced the technology to provide their taxpayers with enhanced online services. But this is no longer enough, and revenue agencies now need to shift from looking digital to being digital to meet taxpayers’ expectations of a “zero touch” taxation service.
This requires adopting a new taxpayer-centric operating model to create personalized interactions across an ecosystem of public and private organizations. Engaging with customers digitally demands a new set of skills that revenue agencies have to develop or acquire by hiring the right talent – and could lead to increased citizen engagement and improved voluntary compliance.
Learn more about how revenue agencies should rethink their digital services – delivering public service for the future.
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