The Dutch pension system, considered to be the best in the world, is facing numerous challenges. The pressure put on the Dutch pension system by financial and economic crises, low interest rates, an aging population and increasing life expectancy is unparalleled. Recent years have seen many changes in the field of pensions.
This article will focus on the performance of the pension insurer in terms of customer satisfaction. How are players in the pension insurance industry managing current dynamics? How can they meet their customers’ heavy demands in this hectic and challenging environment of change? Do pension insurers really understand what level of service quality customers expect from them?