SAP Service Manager - Dutch Speaking
SAP Service Manager: Driving Control and Quality in Complex IT Landscapes
Accenture partners with leading organizations – often multinational enterprises with complex SAP environments – leveraging solutions such as S/4HANA, SuccessFactors, C/4HANA, and the SAP Business Technology Platform. In these rapidly evolving and hybrid landscapes, the role of the SAP Service Manager is critical to ensure continuity, quality, and governance.
We are looking for an experienced SAP Service Manager who acts as the key link between business, IT, and external partners. You will oversee service delivery, manage change and release processes, and guide clients through their transformation towards future-ready SAP solutions.
Your Role
As a Service Manager, you are responsible for the coordination, quality, and optimization of SAP service delivery. You collaborate closely with business stakeholders, delivery teams, and suppliers to maintain a stable and reliable service while driving innovation.
Your responsibilities include:
Managing changes, releases, and incident processes in line with ITIL best practices.
Ensuring transparent communication with business and senior stakeholders.
Supporting projects and transitions using Agile/Scrum methodologies.
Defining, monitoring, and improving service levels (SLAs) and KPIs.
Driving change management to ensure smooth adoption of new solutions.
Identifying improvement opportunities and translating them into concrete actions and roadmaps.
Acting as the central point of contact for internal teams and external vendors.
Your Team
Within our Technology group, you will work alongside an international team of SAP experts, architects, and project managers. You will act as the bridge between technology and business, focusing both on operational excellence and strategic direction.
Your Background
Bachelor’s or Master’s degree, with at least 5 years of experience in Service Management or Delivery Management, ideally in SAP environments.
Proven expertise with ITIL processes, Agile/Scrum practices, and change & release management.
Strong knowledge of SAP landscapes (e.g., S/4HANA, SAP BTP, SuccessFactors, or SAP cloud solutions).
Experience in incident, problem, and escalation management, ensuring business continuity.
Ability to coordinate and manage multi-vendor environments and third-party providers.
Familiarity with ticketing and service management tools (e.g., ServiceNow, Remedy, or equivalent).
Understanding of compliance, audit, and security requirements within IT landscapes.
Strong stakeholder management skills, with the ability to influence at different levels (from business users to senior executives).
Excellent analytical and problem-solving abilities, with a proactive mindset.
Experience with budget and financial management related to IT services is a plus.
Strong communication, facilitation, and presentation skills.
Fluency in Dutch (must-have) and English (must-have).
WHAT’S IN IT FOR YOU?
Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises:
Work with flexibility, in a culture based on trust
Embrace a sustainable growth mindset
Live a human-led culture of Inclusion & Diversity by caring deeply for all our people.
Lead and transform our clients with technology
Connect with our global network of 700.000 colleagues.
These promises are reflected through our excellent employee benefits, including:
Unlimited learning: access to thousands of free courses, classes and workshops.
Flexible working hours (4x9) & work location, FlexMoment leave of absence program (50% paid leave of absence for 3 months) and FlexDay; a flexible day you can take off to celebrate what matters to you – from Eid al Fitr to a birthday.
‘Do Good’ volunteering program
Paid leave: Parental leave, Paternity leave for all non-birthing parents, Bereavement leave, and Gender affirmation leave.
26 vacation days per year
Paid transport (budget for electric bicycle or car, NS-Business card)
A laptop, iPhone, and home office setup allowance
Pension scheme, Accenture shares, annual bonus, collective health insurance scheme
Social activities like Friday Drinks, sport events and parties
WHAT WE BELIEVE
Accenture is an equal opportunity employer. Our leaders are committed to building a better, stronger and more equitable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with. Accenture is committed to providing equal employment opportunities for all. Please let us know if you require reasonable accommodation to enable your participation in the recruitment process by emailing adriana.tudorie@accenture.com. We will be happy to assist you!
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
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Join Accenture to work at the heart of change. Visit us at www.accenture.com.