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AMS Support Business Analyst - SAP
Amsterdam
Job No. r00238054
Full-time
Job Description
Key Responsibilities:
Requirements Gathering and Analysis:
Work with clients and stakeholders to gather and document business requirements.
Analyze and translate business requirements into functional specifications for AMS projects.
Conduct gap analysis to identify areas for improvement and recommend solutions.
Support and Issue Resolution:
Provide first-line support for AMS-related issues, ensuring timely resolution and minimal disruption to business operations.
Escalate complex issues to appropriate technical teams and follow up to ensure resolution.
Maintain a log of support requests and resolutions for future reference and analysis.
Process Improvement:
Analyze existing business processes and systems to identify inefficiencies and areas for improvement.
Develop and implement process improvement initiatives to enhance system performance and user experience.
Monitor the effectiveness of implemented solutions and make adjustments as necessary.
Documentation and Reporting:
Prepare and maintain detailed documentation of business requirements, processes, and system configurations.
Generate regular reports on system performance, support requests, and project status.
Provide clear and concise communication of findings and recommendations to stakeholders.
Collaboration and Communication:
Work closely with technical teams, project managers, and other stakeholders to ensure successful delivery of AMS projects.
Facilitate meetings and workshops to gather requirements and discuss solutions.
Act as a liaison between business users and technical teams to ensure alignment and effective communication.
Training and User Support:
Develop and deliver training materials and sessions for end-users to enhance their understanding of AMS solutions.
Provide ongoing support and guidance to users to ensure they can effectively utilize the system.
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Qualifications
Experience:
•Proven experience as a Business Analyst, preferably in AMS or a similar IT service management role.
•Strong understanding of AMS processes and methodologies.
•Experience with SAP AMS or other enterprise application management services is a plus.
Skills:
•Fluent Dutch required.
•Excellent analytical and problem-solving skills.
•Strong communication and interpersonal skills.
•Ability to gather and document business requirements effectively.
•Proficiency in business analysis tools and techniques.
•Strong organizational and time management skills.
•Ability to work independently and as part of a team.
Education:
•Bachelor’s degree in Information Technology, Business Management, or a related field.
•Relevant certifications in business analysis (e.g., CBAP, CCBA) and IT service management (e.g., ITIL) are highly desirable.
WHAT’S IN IT FOR YOU?
Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises:
- Work with flexibility, in a culture based on trust
- Embrace a sustainable growth mindset
- Live a human-led culture of Inclusion & Diversity by caring deeply for all our people.
- Lead and transform our clients with technology
- Connect with our global network of 700.000 colleagues.
These promises are reflected through our excellent employee benefits, including:
- Unlimited learning: access to thousands of free courses, classes and workshops.
- Flexible working hours (4x9) & work location, FlexMoment leave of absence program (50% paid leave of absence for 3 months) and FlexDay; a flexible day you can take off to celebrate what matters to you – from Eid al Fitr to a birthday.
- ‘Do Good’ volunteering program
- Paid leave: Parental leave, Paternity leave for all non-birthing parents, Bereavement leave, and Gender affirmation leave.
- 26 vacation days per year
- Paid transport (budget for electric bicycle or car, NS-Business card)
- A laptop, iPhone, and home office setup allowance
- Pension scheme, Accenture shares, annual bonus, collective health insurance scheme
- Social activities like Friday Drinks, sport events and parties
WHAT WE BELIEVE
Accenture is an equal opportunity employer. Our leaders are committed to building a better, stronger and more equitable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with. Accenture is committed to providing equal employment opportunities for all. Please let us know if you require reasonable accommodation to enable your participation in the recruitment process by emailing bas.brink@accenture.com. We will be happy to assist you!
